Terms And Conditions

1. Overview

“Alentasia” or “alentasia” (www.alentasia.com) is a website operated by Alentasia Pte Ltd (Singapore Company Registration 201114951R).

By visiting our site and/ or purchasing from us, you agree to the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, suppliers, customers, and/ or contributors of content.

Any new features or tools which are added to the website shall also be subject to the Terms and Conditions. You may review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2. Website Use

The  following terms and conditions will apply to: (a) your use of our web site; (b) our supply of products and services; and (c) our dealings with you. By entering, accessing or using our web site in any way, you agree to comply with our terms and conditions. If you do not accept our terms and conditions in full, you must stop using our web site immediately. It is a condition of use of this web site that only people aged 18 or over are allowed to register/book.

3. Governing Law

By accessing this web site you are agreeing that the Courts of Singapore will deal with any disputes, which may arise between you and us, and that Singapore law shall be the applicable law. This Personal Data Protection Policy and your use of this website shall be governed in all respects by the laws of Singapore.

4. Your Responsibility

The Material made available on the Alentasia Website are provided as general information only. The Alentasia Pte Ltd does not warrant that the Material are professional, expert or other advice or that they are a substitute for such advice. The Material:

  • may not be appropriate, correct or sufficient for your circumstances;
  • should not be relied on as the only reason you do or don’t do anything; and
  • may not be continually accessible or free from errors or viruses.

5. Limitation of Liability

In no event shall Alentasia Pte Ltd be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and Alentasia Pte Ltd‘s liability shall be limited to the greatest extent permitted by law.

6. General sales terms and conditions

By ordering our products you certify to be over 18 years old, or that you have reached the legal age required in the country of residence, or to be allowed to purchase or consume alcohol.

All prices quoted on the web site include taxes unless otherwise stated. Our basic prices are indicated in Singapore dollars.

Once you have place your order on the order form when you checkout, your order is only processed by our system when you have completed the online transaction successfully.

7. How to Pay

We accept Visa, Mastercard, American Express via PayPal. Credit cards are always debited in Singapore Dollars. Please note that payment will be taken in full at the time of ordering. We are unable to process orders until cleared funds are received unless specifically agreed otherwise in writing.

a) Shipping and Delivery
b) We ship to all locations within Singapore.
c) Shipping is free for all purchases over SGD$250.
d) For orders under SGD$250, shipping is charged at SGD$15
e) We provide delivery within 48 hours of orders placed.
f) Upon placing your order, you will be given the option to select your time slot for delivery.

8. Shipping and Delivery

We ship to all locations within Singapore.  Shipping is free for all purchases over SGD$250. For orders under SGD$250, shipping is charged at SGD$15. We provide delivery within 48 hours of orders placed.

9. Charge Back

A refund could be accorded in case of wrong delivery and breakage of wines in the process of delivering to you. Please contact our customer service department. We decline all responsibilities to other problems that can occur. Don’t hesitate to contact our customer service. Maybe change customer service to contact us at info@alentasia.com.

10. Carriage and Delivery

The delivery is made upon reception of full payment of the goods. This delivery is indicated as per your confirmed choice of delivery method proposed in our delivery conditions. Any delay for delivery will by no means be compensated, accounted nor enable the cancellation of the order. However, if after a delay of one month upon written claim by the customer, the goods have still not been delivered, the sale could then be cancelled by either one of the parties. The customer will then obtain the refund of his payment excluding any other compensation or damage, within a delay of maximum one month.

In all circumstances, the delivery of the goods within this delay can only be made if the customer has indicated the exact information, address and telephone contact of the addressee during the order process. If this information is not correctly communicated, alentasia.com will not be liable for any further delay or non-delivery of the goods.

Upon reception of the wines, it is up to the addressee to check the state of the goods and to note any reserve concerning broken, damaged or missing goods on the delivery slip and to inform the delivery company and alentasia.com by either email, fax or letter within 48 hours in order to preserve his rights.

11. Return Policy

Please inform us of any damages that may have occurred during the transportation and feel comfortable to write comments on the delivery note. All products must be returned in good condition, including original packaging and all documentation. Charges will be applied for all missing items and breakages. alentasia.com will not accept items that have been physically damaged or misused. All returns must be shipped freight prepaid. All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases. Please allow 1-2 weeks for all refunds. Shipments that are refused without prior to our knowledge, or that are returned to us because the address was invalid, are subject to a restocking fee of 5% plus applicable shipping and handling fees. Products are subject to return or exchange only according to our Return Policy.

Due to the fact that we deliver within 48 hours, order cancellations will be dealt with on a case by case basis. Please contact us through our contact page should you wish to submit a query for cancellation.

The present conditions apply to the sales of products on the alentasia.com web site. The fact of ordering implies complete adhesion of the buyer, without reserve. Refund will be given at the discretion of the company management.

12. Third-Party Links

In an attempt to provide increased value to our visitors, alentasia.com contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). However, even if the third party is affiliated with alentasia.com, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of alentasia.com We have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Links do not imply that alentasia.com sponsors, endorses, is affiliated with or associated with, or has been legally authorized to use any trademark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such External Sites.

13. Account Information

The majority of the website is viewable without registration but visitors will need to register with the website in order to use some of the services or features made available. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects.

By placing a purchase order on our website, you certify to be over 18 years old, or that you have reached the legal age required in the country of your residence to be allowed to purchase or consume alcohol and that you are legally capable of entering into binding contracts. It is against the law to sell or supply alcohol to anyone under 18 years of age and you agree not to do so.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you as needed.

In a credit card transaction, it is preferred that you use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

14. Accuracy and Completeness of Information

We will make the best of efforts to make sure all information on the website is up to date but we are not responsible if information made available on this site is not complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting additional sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

15. Product and Service Policy

Alentasia Pte Ltd is not GST registered. All prices on the website are quoted in Singapore Dollars exclusive of GST. Upon placing an order, confirmation of your payment will be displayed on your screen after you make the payment, once the payment has been authorized and accepted. You can print this out as confirmation of your payment and acceptance of your order. Confirmation that your payment has been accepted will also be sent by e-mail.

We reserve the right at any time to modify or discontinue any offers or services (or any part or content thereof) without notice at any time.

16. Intellectual Property

The entire contents of this website, including but not limited to: text, graphics, logos, button icons, videos, images, audio clips, digital downloads, data compilations, and software, are the property of alentasia, its collaborators, or its clients and are protected by domestic and international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior expressed written consent of alentasia.

You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials and that you abide by the Creative Commons License. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately at info@alentasia.com to notify us of this infringement.

17. Events Outside of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other
Natural disaster
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

18. Specific Use

We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website or any related websites. We reserve the right to terminate your use of the website or any related websites for violating any of the prohibited uses.

19. Personal Information

We take your privacy seriously. All Personal Information collected is used for the purposes of sales of products or provision of related services and marketing services by Alentasia Ptd Ltd.

The personal information that we collect from you will not be disclosed or shared with anyone else. The information that you voluntarily offer us is usually used for the following purposes:

  • To help us better understand your customer service requests and support needs.
  • To support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; and otherwise supporting your use of the website.
  • We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To provide information to you that you request from us relating to our products or services.
  • To inform you of any changes to our website, services or goods and products.

20. Indemnification

You hereby indemnify alentasia and undertake to keep alentasia and our partners, officers, directors, agents, service providers, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

21. Waiver

The failure of alentasia to exercise or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.

A party’s waiver of any breach, default or right under this Agreement must be in writing and signed by the party against whom the waiver is being enforced. Any such waiver shall not be deemed a waiver of any subsequent breach, default or right, whether of the same nature or otherwise.

22. Severability

If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect.

23. Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of the website or service offered shall prevail.

24. Entire Agreement

These Terms and Conditions and any policies or operating rules posted by us on this website constitute(s) the entire agreement between the parties with respect to its subject matter and constitutes and supersedes all prior agreements, representations and understandings of the parties, written or oral (including, but not limited to, any prior versions of the Terms and Conditions).

25. Contact Us

For any further questions relating to our website policy, please feel free to contact us directly at info@alentasia.com.